AgentSight support

Email ellefsenmarketing+agentsight@gmail.com and we will get back to you within one business day.

Common questions

The scan says my storefront is password-protected

Development stores and stores that have not launched keep a storefront password. Public page readers receive the password page instead of product pages, though Shopify's store-scoped Catalog endpoint is checked separately. Remove the password under Online Store → Preferences once you launch.

Why does a product score low?

Every deduction is listed on the product's row on the Products page, with the observed gap and AgentSight's review reason. The same observed inputs use the same scoring rules, and reports show when the scan completed. Scores are prioritization heuristics, not Catalog presence or channel-ranking predictions.

Each product score checks its first 10 media items and first 10 variants. If a product has more, AgentSight adds a zero-point coverage-limited finding so the sample is never presented as a complete nested-data check.

What does the exact-product receipt prove?

It records one Shopify Global Catalog lookup and one ordered search for your public product, buyer query, and country at a stated time. It reports only whether that store's exact product offer appeared in the returned window. Query parameters are removed from the product URL. It does not prove ChatGPT visibility, global absence, ranking causes, traffic, conversions, or sales.

Are fixes safe?

Automated fixes use fixed templates built from existing product data. Guided barcode, category, and description fixes use only the value you enter or select; nothing is auto-generated or guessed. Every change records the value it replaced. Revert restores it only while the current Shopify value still matches what AgentSight applied.

What do the plans include?

Every plan includes up to 10 exact-product checks per store each UTC day. Free also includes public-access checks, an audit of up to 25 newest active or unlisted products, Product structured-data sampling on up to three published product pages, the store Catalog view, and 10 fix operations. The audit flags Unlisted status, seo.hidden, and no positive base price when every variant was checked. One observed zero-price variant is only a warning when coverage is partial or prices are mixed. It does not claim complete Catalog eligibility. Pro ($9.99/month) audits up to 5,000 newest active or unlisted products per scan with unlimited supported fix operations, weekly rescans, and score history.